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Your Opinion Counts – New Resident Satisfaction Process

It is an exciting time at Atrium Centers. We are currently in the process of completing our first company-wide standardized customer satisfaction survey with our residents and families. Starting in Mid-May, and into the first weeks of June, each resident will receive a survey asking for their feedback on our care and service.

The survey is being conducted by third-party applied research company, My InnerView, which is the nation’s leading provider of performance-improvement information to long-term care leaders. My InnerView’s quality improvement tools and data are used in over 8,000 senior care organizations in the United States.

The goal of this standardized approach is to have a consistent method throughout Atrium to measure customer satisfaction. We want to provide the best customer service available and feel that this survey process will be another step in the right direction.

ABOUT THE SURVEY PROCESS: Names and mailing addresses for each current resident (or their family members or responsible parties) are provided by the our home office to My InnerView. My InnerView mails the survey, along with a cover letter and pre-addressed postage-paid envelope, to each person on the list. Facility staff members are available to assist, if needed, to complete the survey. The participant is asked to return the confidential survey in the postage-paid envelope provided. Responses are electronically processed and compiled, and the nursing facility receives a summary. Surveys can also be completed electronically by the participant if they choose. All responses will be typed in to ensure confidentiality.

We are committed to meeting the needs of our residents and families. Through this satisfaction survey process, we will hear the voice of our customers and identify our strengths and opportunities. If you have any questions about the customer satisfaction survey process, please contact the Administrator at any of our Atrium Centers locations.

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